ICS 03.120.10
A 00
中 华 人 民 共 和 国 标 准
GB/T 19001—2016/ ISO 9001:2015
替代 GB/T 19001—2008
质量管理体系 要求
Qua lity management systems —Requirements
(ISO 9001:2015, IDT)
2016 -09-28 发布 2016 -10-01 实施
中华人民共和国国家)`?E?Fd7?i?7?D?/<+A
中国国家标准化管理委员会
发布
1
目 录
前 言 .................................................................................................................... .................... ....................... Ⅰ
引 言 ...................................................... ........................................................................................................... II
0.1
总则 ............................................................................................................................................................. II
0.2 质量管理原则 ........................................................................................................................................... II
0.3 过程方法 ................................................................................................................................................... III
0.4 与其他管理体系标准的关系 .................................................................................................... ........... V
)`?J?C TK? 要求 ............................................................................................................................. ............ 1
1
范围 ......................................................... ........................................................................... .......................... 1
2 规范性引用文件 ............................................................................................................ ............................ 1
3 术语和定义 .................................................................................................................... ............................... 1
4 组织环境 ....................................................................................................................... .............................. 1
4.1 理解组织及其环境 ............................. ............................................................. ........................................ 1
4.2 理解相关方的需求和期望 ........................ ............................................................ ................................ 1
4.3 确定质量管理体系的范围 .................................................................................... ...... .......................... 1
4.4 质量管理体系及其过程 ............................................ ................................................. ........................ 2
5 领导作用 ................................................................. ..................................................................... ............... 2
5.1 领导作用和承诺 .......................................... ............................................................................................ 2
5.1.1 总则 ........................................................... .......................................................................................... 2
5.1.2 以顾客为关注焦点 .............................................................................................................................. 2
5.2 方针 ...................................................................................................................................... ....................... 3
5.2.1 制定质量方针 .................................... ..................................................................... .............................. 3
5.2.2 沟通质量方针 .............................................................................................................. .......................
GB_T 19001-2016 质量管理体系 要求
